WHD API Qualifiers



http://www.solarwinds.com/documentation/webhelpdesk/docs/whd_api_12.2.0/web%20help%20desk%20api.html?CMPSource=THW&CMP=ORGANIC#locations-list

https://thwack.solarwinds.com/thread/117606

Qualifier types for JobTicket

  • reportDate – Timestamp
  • reportDateUtc – Timestamp
  • lastUpdated – Timestamp
  • lastUpdatedUtc – Timestamp
  • prettyLastUpdated – String
  • dueDate – Timestamp
  • dueDateUtc – Timestamp
  • displayDueDate – Timestamp
  • displayDueDateUtc – Timestamp
  • subject – String
  • hiddenSubject – String
  • detail – String
  • questionText – String
  • locationid – Number
  • assignedRoom – Number
  • statusTypeId – Number
  • priorityTypeId – Number
  • departmentId – Number
  • techId – Number
  • clientId – Number
  • assignToCreatingTech – Boolean
  • room – String
  • ccAddressesForTech – String
  • ccAddressesForClient – String
  • bccAddresses – String
  • shortDescription – String
  • shortSubject – String
  • shortDetail – String
  • displayClient – String
  • updateFlagType – String
  • emailClient – Bolean
  • emailTech – Bolean
  • emailTechGroupLevel – Bolean
  • emailGroupManager – Bolean
  • emailBcc – Bolean
  • emailCc – Bolean
  • needsApproval – Bolean
  • ticketEditable – Bolean
  • flaggedByTech – Bolean
  • isPublic – Bolean
  • canEscalate – Bolean
  • isDeleted – Bolean
  • levelNumber- String
  • bookmarkableLink – String
  • closeDate – Timestamp
  • closeDateUtc – String
  • location (Location Object)
  • userLoggedBy (HelpDeskUser Object)
  • clientReporter (Client Object)
  • clientTech (Tech Object)
  • statustype (StatusType object)
  • prioritytype (PriorityType object)
  • problemtype (ProblemType object)
  • techGroupLevel (TechGroupLevel object)
  • notes (TicketNote object)
  • latestNote (TicketNote object)
  • department (Department object)
  • ticketCusomFields (Array of CustomField object)
  • enabledStatusTypes (Array of StatusType object)
  • attachments (Array of TicketAttachment object)
  • assets (Array of Asset object)
  • orionAlert (Dictionary<string, object>)
  • statusTypeId – Number
  • originalTech (Tech object)
  • hasBeenReassigned – String
  • disableEmailToClient – Number
  • disableEmailToClientCc – Number
  • disableEmailToAllClients – Number
  • orionAlertIdentifier – String
  • orionAlertAttachmentData (AttachmentData object)
  • flaggedByTechs (Array of Tech object)
  • jobTicketId – Number
  • activeSesssions (yes there are 3 S’s) (Array of ActiveSession object)
  • mergedParentTicket (JobTicket object)
  • emailDataObjects (EmailDataOjbect object)

Qualifiers for Location object

  • locationName – String
  • address – String
  • city – String
  • state – String
  • postalCode – String
  • country – String
  • phone – String
  • phone2 – String
  • fax – String
  • domainName – String
  • businessZone (BusinessZone object)
  • isClientLoginEnabled – boolean
  • clientAdminPermissions (ClientAdminPermission object)
  • adminContacts (Array of ?)
  • priorityType (PriorityType object)
  • useSpecificPriorities – boolean
  • priorityTypes (Array of PriorityType object)
  • defaultPriorityTypeId – Number
  • billingRate (BillingRate object)
  • useSpecificTaxRates – boolean
  • taxRates (Array of ?)
  • hasPartsBoolean – boolean
  • isWorkTimeVisible – boolean
  • isClientAssetSearcEnabled – boolean
  • isCreateWebTicketsEnabled – boolean
  • isCreateEmailTicketsEnabled – boolean
  • note (Note object)
  • isInactive – boolean
  • color – String
  • isDeleted – boolean
  • locationCustomFields (Array of CustomFieldId)
  • groupId – Number
  • locationgroup (LocationGroup object)
  • serviceTimeEnabled – Number
  • createWebTickets – Number
  • outgoingEmailAccount (SmtpServer object)

Qualifiers for HelpDeskUser object

  • lastFirst – String
  • fullName – String
  • displayName – String

Qualifiers for Client object

  • firstName – String
  • lastName – String
  • email – String
  • companyName – String
  • phone – String
  • phone2 – String
  • notes – String
  • username – String
  • password – String
  • subscriberId – Number
  • location (Location object)
  • room (Room object)
  • department (Department object)
  • ldapConnection (LdapConnection object)
  • ldapConnectionid – Number
  • latestChangeToInactive – Timestamp
  • sortPrefs (?)
  • linkedTechs (Array of Tech object)
  • incorrectAuthAttempts – Number

Qualifiers for Tech object

  • displayName – String
  • email – String
  • password – String
  • apiKey – String
  • isAdmin – Boolean
  • viewHiddenNotesBoolean – Boolean
  • subscriberId – Number
  • username – String
  • deleted – Number
  • openJobsCount – Number
  • inactive – Number
  • incorrectAuthAttempts – Number

Qualifiers for StatusType object

  • statusTypeId – Number
  • statusTypeName – String

Qualifiers for PriorityType object 

  • priorityTypeId – Number
  • priorityTypeName – String
  • dueTimeMinues – Number
  • alertReminderMinutes – Number
  • clientReminderMinutes – Number

Qualifiers for ProblemType object

  • problemTypeName – String
  • parentId – Number
  • isLeafChild – Boolean
  • hasTechGroup – Boolean
  • sendClientEmailBoolean – Boolean
  • sendTechEmailBoolean – Boolean
  • sendLevelTechEmailBoolean – Boolean
  • techGroupName – String
  • autoAssignType – String
  • detailDisplayName – String
  • priorityTypeId – Number
  • customFieldDefinitions (Array of CustomFieldDefinition object)
  • approvalProcess (ApprovalProcess object)
  • orionAlertSources (Array of OrionAlertSource object)

Qualifiers for TechGroupLevel object

  • levelName – String
  • shortLevelName – String
  • level – Number

Qualifiers for TicketNote object

  • creator – Number
  • date – Timestamp
  • dateUtc – String
  • mobileNoteText – String
  • mobileListText – String
  • noteClass – String
  • noteColor – String
  • isTechNote – Boolean
  • isSolution – Boolean
  • isHidden – Boolean
  • prettyUpdatedString – String
  • workTime – String
  • attachments (Array of TicketAttachment object)

Qualifiers for Department object

  • name – String

Qualifiers for CustomField object

  • restValue – String
  • definitionId – Number